Appointment in My Pocket

Nationwide

Appointment in My Pocket

An appointment, results viewing and teleconsultation app for a private hospital group.

Appointments, test results and prescriptions across the 11 hospitals of Selva Medical Group now sit in a single app. Because health data is special-category personal data, KVKK and Ministry of Health requirements were central to the design.

What we did

  • End-to-end encrypted health data and second-factor authentication
  • Video consultation (WebRTC) and e-prescription link
  • Relative authorisation and child profiles
  • Large type and read-aloud accessibility

Outcome

Live; 1.8 million downloads, call-centre appointment load down 31%.

Technical notes

Health data is end-to-end encrypted and access logs are stored in an auditable form. Relative authorisation is given with explicit consent, specifying duration and scope. The app talks to hospital information systems over HL7 FHIR.

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